Frequently Asked Questions

What countries do you ship to?

As of June 2019, there are a total of 14 possible countries we ship to:

Australia
Belgium
Denmark
France*
Germany
Greece
Netherlands
New Zealand
Norway
Spain
Sweden
Switzerland
United States**
United Kingdom***

* Packages can be shipped to mainland France with zip codes that start with 01 to 95. However, packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** Packages can be shipped to all states, territories and military addresses within the United States.

How long are your shipping times on average?

Average shipping times are from 1-3 weeks. Please allow 2-4 weeks for shipping. It should be on the lower end of that range, but will vary depending on your location.

What are your Standard Shipping Rates?

At this time we charge a Standard Shipping fee based on your country of residence:
US standard shipping fee $3.99(USD) on orders less than $30.00(USD).
Canada standard shipping fee $6.99(USD) on orders less than $30.00(USD).
United Kingdom standard shipping fee $6.99(USD) on orders less than $30.00(USD).
Europe standard shipping fee $6.99 - $8.99(USD) on orders less than $30.00(USD).
Australia standard shipping fee $6.99(USD) on orders less than $30.00(USD).
New Zealand standard shipping fee $6.99(USD) on orders less than $30.00(USD).
We offer free shipping on orders $30(USD) or more.
Find Out How To Always Get Free Shipping

Do you offer free shipping?

Yes. We offer free shipping on orders $30(USD) or more. You may view our Shipping Policy page for more info.
Find Out How To Always Get Free Shipping

Do you accept PayPal payments?

Yes. You may make secure payments using your PayPal account.

Can I pay using PayPal without a PayPal® account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal® account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

What types of payments do you accept?

At the moment, we only accept Credit/Debit cards, Paypal, Shopify Pay, Apple Pay, Amazon Pay, Google Pay, and BitPay payments.

You're saying that if I have a BitPay® account, I can pay for my orders with bitcoin?

Yes. Absolutely! Allowing customers the flexibility to pay with bitcoin using their BitPay® accounts is a new payment feature we just added in the year 2019. We feel that with newer evolving payment features offered to consumers, that we should also evolve ourselves in being able to accommodate for those new options consumers may want to use now and into the future.

How can I track my orders & payment?

Once an order is made with us, you will receive an email confirmation sent to the email address you provided at store checkout. Note that emails sent to the email address you provided may take a day or more to receive tracking information about your item(s). If you have not received any emails about your order, please notify support at support@omigoddibs.com. You may track your orders on our up-to-date tracking system at our Track Orders page.

Do you accept refunds?

Please refer to our Refund Policy page by going to the About Us drop down menu and then choose Refund Policy.

How may I contact someone for a dispute?

You may contact our Disputes team via the email address: disputes@omigoddibs.com

What happens if there's been a delivery mishap to my order? (damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at disputes@omigoddibs.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at disputes@omigoddibs.com

2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

What happens in the event of unsatisfactory/expired/wrong sample/missing samples?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at disputes@omigoddibs.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.

4. In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to disputes@omigoddibs.com and after which our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.